What payment methods are accepted?
We use Square for payment and the following cards are accepted: JCB, VISA, MASTERCARD, AMERICAN EXPRESS.
How can I change my delivery address?
If you need to change your delivery address please visit our Contact us page to notify us as soon as possible. You can do this at any time up until 24 hours before we dispatch your item(s). If your items have already been dispatched, changing your delivery address may not be possible or there may be a charge for arranging redelivery.
How do you calculate your shipping charges?
We’re dedicated to offering the best shipping methods available to ensure that your order reaches you quickly and safely. Shipping rates will vary, based on the specified delivery method, shipping address, and total price of the merchandise in your cart.
Why is there a vertical line down the page when I’m printing?
Generally speaking, a visible vertical line down your page after printing is an indication that the image drum in the machine may be damaged. It could also mean that the machine is reaching the end of its life. An idea would be to check the page count of the printer or run a quick maintenance check to make sure that the machine isn’t simply in need of a clean. If this doesn’t solve the issue, then you may need to consider a new machine.
Is my printer Wi-Fi compatible?
Many of our machines are now Wi-Fi compatible. To find out if your machine is Wi-Fi compatible, double-check the specification of the model that you have purchased. All features and facilities will be listed in the printer handbook and will also be mentioned online on our website.
Why are there dots on my page when I print?
Dots on the page are usually a sign that the printer you are using needs a good clean. Paper dust, glue and other things can wear off inside the machine, damaging the surface of the drum. When this happens, toner can build up or stick to these areas of the drum, which causes black dots on the paper.
How do I install paper trays?
Your paper trays should always come with full installation instructions to guide you through the set-up process. If you are having issues with this, or if you are struggling to locate these instructions, please don’t hesitate to contact us. There are some great installation tutorials online, too!